about our lifetime warranty

*The lifetime warranty only applies to stainless steel jewellery*

we stand firmly behind the quality of our jewellery with a Lifetime Warranty, assuring that upon receiving the product, every jewelry item is free from material and manufacturing defects. This warranty remains valid throughout the original purchaser's lifetime, commencing on the date of purchase from our official "the gehne" website, and is subject to applicable laws. However, please note that this warranty becomes void immediately if the product is acquired from a third-party website.

We collaborate closely with our manufacturers to craft ethically sourced, handcrafted pieces designed to endure over time. We have full confidence in the quality of our products. It's important to be aware that this warranty does not cover lost items, scratches resulting from normal wear and tear, improper product use or storage, or any alterations performed by a third party.

Keep in mind that in certain cases, you will be responsible for covering 50% of the original item's cost for replacements. These cases include instances of failure or damage due to improper use or carelessness (such as impacts, dents, or crushing), damage caused by unjustifiable repairs or modifications, aesthetic changes resulting from regular wear and tear, minor aging-related imperfections (like minor scratches), alterations in plating color (such as subtle shifts), damage due to fire, water, natural disasters, or damage by a jeweler. 

If your item successfully passes the warranty inspection, we are delighted to provide a replacement. In cases where your item is sold out or discontinued, we offer a gift card equivalent to the original order's value.

To determine if your jewellery falls under this warranty, please contact Support@thegehne.com providing your name, address, order number,
along with a photo or video and a comprehensive description of the issue you are experiencing. Warranty claims must include acceptable proof of purchase from our "the gehne" website and are subject to approval. To know more please visit about our lifetime warranty – Thegehne.